Tag: service recovery
Service Recovery Is Key
According to John Tschohl of the Service Quality Institute, when things do go wrong, it is how you recover and delight the customer that...
Service Recovery In Today’s Fast-Paced World
John Tschohl of the Service Quality Institute elaborates on the concept of service recovery, including acting quickly, taking responsibility and being empowered.
Not many companies...
Getting Lost Customers Back
President and founder of the Service Quality Institute John Tschohl says opportunities for service recovery are numerous. If you are close to the customer...