Tag: quality
Being Relentless Will Forge The Path To Success
John Tschohl of the Service Quality Institute writes that people don’t become successful by accident. They set goals and work hard. They practice, study,...
Eliminate The Roadblocks In Business
John Tschohl of the Service Quality Institute writes that you must do whatever you can to make it easier for customers to deal with...
The Benefits Of DTF Printing
Direct To Film (DTF) printing allows you to print on any colour shirt. There is also no weeding, so what you print is what...
Owning Your Mistakes Is A Critical Step In A Business’s Service Recovery
John Tschohl of the Service Quality Institute writes that owning your mistakes is a critical step in service recovery, and service recovery is critical...
DTF Printing Vs Screen Printing
Screen Printing or DTF Printing: what is the difference, what are the benefits and which one offers better quality?
https://www.youtube.com/watch?v=kxLyCSboOYM&embeds_referring_euri=https%3A%2F%2Fwww.signafrica.com%2F&source_ve_path=OTY3MTQ&feature=emb_imp_woyt
Screen Printing
Screen printing is a technique...
Five Things To Consider When Hiring Employees
John Tschohl outlines the importance of looking for attitude over aptitude. As a business owner or executive, what is the most important thing you...
How To Become A Better Boss
John Tschohl of the Service Quality Institute provides steps for employers to improve their performance, such as communication, coaching and being constructive in feedback.
If...
The Importance Of Recognition In The Workplace
John Tschohl, founder and president of the Service Quality Institute, says that it’s important for employees to be complimented or recognised for their work.
I...
Using A Customer’s Name Adds A Personal Touch To Your Business’s Services
John Tschohl of the Service Quality Institute says only a handful of U.S. companies understand the power of calling customers by name. Three that...
Features Of A Relentless Service Culture Plan
John Tschohl of the Service Quality Institute discusses what it takes to write a ‘relentless’ customer service plan.
One of the major weaknesses of most...