Tag: John Tschohl
Highly Professional Service Strategies Add More To Your Bottom Line Results
John Tschohl of the Service Quality Institute discusses the best principles and practices instrumental to outstanding customer service. These include commitment, speed and...
If The Customer Wins, Your Organisation Wins
According to John Tschohl of the Service Quality Institute, when employees are empowered and given responsibility, they use their talents and skills to maximise...
Exceptional Service Is Built On A Customer Approach
According to John Tschohl, President and Founder of the Service Quality Institute, there are only a handful of firms that really provide awesome customer...
Success Is Staring You Right In The Face
President and founder of the Service Quality Institute John Tschohl says even the most successful companies are in constant competition for business. What sets...
Getting Lost Customers Back
President and founder of the Service Quality Institute John Tschohl says opportunities for service recovery are numerous. If you are close to the customer...
The Religion Of Empowerment At Disney
John Tschohl, president of Service Quality Institute, discusses Disney World’s reputation for exceptional customer service. Empowerment is a religion there. Employees are thoroughly trained and...
Are You Worth More Than 6-12 Minutes Of Training Every Six Months?
According to John Tschohl, president and founder of the Service Quality Institute, a long-term research project commissioned by Middlesex University for Work Based Learning found that...