Tag: employers
Printing SA Announces Update On Amendments To Employment Equity Act
Printing SA has released an update of the long-awaited effective date of the amendments to the Employment Equity Act, 1998 (EEA) proclaimed by President...
Why Workplace Recognition Is Critical
John Tschohl of the Service Quality Institute says that fifty percent of responders in a Gallup Employee Engagement Survey of employees in the United...
Combine Technology With Personal Communication For Great Customer Service
John Tschohl of the Service Quality Institute writes that when you use technology and add a personal touch, you will have a winning combination.
The...
Four Steps To Motivate Employees
According to John Tschohl of the Service Quality Institute, compliments and kind words indicate approval. Words of encouragement are great motivators that recognise us...
Six Steps Employees Can Take To Solve Customers’ Problems
John Tschohl of the Service Quality Institute writes that there are several things that annoy customers, including not being understood, not being valued, not...
Don’t Retain Poor Performing Employees
According to John Tschohl of the Service Quality Institute, retaining employees who perform poorly is expensive both financially and emotionally. It costs a lot...
How To Become A Better Boss
John Tschohl of the Service Quality Institute provides steps for employers to improve their performance, such as communication, coaching and being constructive in feedback.
If...
Invest In Your Employees To Improve Customer Service
According to John Tschohl from the Service Quality Institute, CEO’s never experience what happens during the day and how ineffective most employees are at...
Nine Ways A Company Can Maintain Staff Morale
John Tschohl, president and founder of the Service Quality Institute, discusses the steps to retain current employees and attract new ones.
Train them
Give your employees...