Tag: employees
How To Become A Better Boss
John Tschohl of the Service Quality Institute provides steps for employers to improve their performance, such as communication, coaching and being constructive in feedback.
If...
The Importance Of Recognition In The Workplace
John Tschohl, founder and president of the Service Quality Institute, says that it’s important for employees to be complimented or recognised for their work.
I...
Invest In Your Employees To Improve Customer Service
According to John Tschohl from the Service Quality Institute, CEO’s never experience what happens during the day and how ineffective most employees are at...
Assess And Critique Your Employees On A Regular Basis
According to John Tschohl from the Service Quality Institute, an important part of coaching includes reviewing your employees’ performance.
In order to do this, you...
Nine Ways A Company Can Maintain Staff Morale
John Tschohl, president and founder of the Service Quality Institute, discusses the steps to retain current employees and attract new ones.
Train them
Give your employees...
Making Empowered Decisions
John Tschohl of the Service Quality Institute writes that most CEO’s believe their employees are empowered. The description of empowerment for most companies is...
If The Customer Wins, Your Organisation Wins
According to John Tschohl of the Service Quality Institute, when employees are empowered and given responsibility, they use their talents and skills to maximise...