Tag: employee
Speed Helps Businesses To Attract And Retain Customers
John Tschohl of the Service Quality Institute writes that speed dramatically reduces the amount of time needed to complete a task by altering factors...
Don’t Retain Poor Performing Employees
According to John Tschohl of the Service Quality Institute, retaining employees who perform poorly is expensive both financially and emotionally. It costs a lot...
Five Things To Consider When Hiring Employees
John Tschohl outlines the importance of looking for attitude over aptitude. As a business owner or executive, what is the most important thing you...
Become Your Company’s Most Valuable Team Player
John Tschohl of the Service Quality Institute outlines what is required to be your company’s most valuable team player.
Basketball courts were a hotbed of...