Tag: customers
Five Things To Consider When Hiring Employees
John Tschohl outlines the importance of looking for attitude over aptitude. As a business owner or executive, what is the most important thing you...
Features Of A Relentless Service Culture Plan
John Tschohl of the Service Quality Institute discusses what it takes to write a ‘relentless’ customer service plan.
One of the major weaknesses of most...
The Upside To Customer Complaints
According to John Tschohl from the Service Quality Institute, when customers complain, they are giving you an opportunity to do better, and to be...
The Values Of Employee Empowerment
According to John Tschohl from the Service Quality Institute, most executives and managers are afraid to empower their employees. They don’t trust employees, and...
STAHLS’ Enhances E-commerce Platform Designed For Heat Printers
STAHLS’ made some recent enhancements to the platform Spirit Sale™, which include a robust design centre and integrated apparel catalogues from SanMar, AlphaBroder and...
Evaluating Digital Menu Boards
According to Elizabeth Riggio from MustHaveMenus, as digital menu boards become more widely used, you may be wondering if digital menus are right for...
Making Empowered Decisions
John Tschohl of the Service Quality Institute writes that most CEO’s believe their employees are empowered. The description of empowerment for most companies is...
A Competitive Advantage Goes To Leaders That Get It Right
John Tschohl of the Service Quality Institute discusses leadership using four people who went through personal and financial difficulties but kept on looking forward...
Success Is Staring You Right In The Face
President and founder of the Service Quality Institute John Tschohl says even the most successful companies are in constant competition for business. What sets...