Tag: customer service
Be Relentless In Providing Exceptional Customer Service
John Tschohl of the Service Quality Institute says being relentless is an obsession with providing exceptional service to your customers. It’s a propulsive, self-directed...
Using A Customer’s Name Adds A Personal Touch To Your Business’s Services
John Tschohl of the Service Quality Institute says only a handful of U.S. companies understand the power of calling customers by name. Three that...
Features Of A Relentless Service Culture Plan
John Tschohl of the Service Quality Institute discusses what it takes to write a ‘relentless’ customer service plan.
One of the major weaknesses of most...
Speed Is A Critical Element Of Customer Service
John Tschohl, president and founder of the Service Quality Institute, writes that speed matters, and there are several reasons for that. We live in...
Create An Ideal Service Culture In Nine Steps
In order to distinguish you and your business from your competitors, John Tschohl, president and founder of the Service Quality Institute said it is...
Aleyant Announces Upcoming Changes To Web-To-Print Solution
Highlights of the changes to the Pressero checkout process include improving Pressero’s shopping cart by separating payments and shipping into their own pages, moving...
Sustaining Performance And Offering Great Customer Service During A Crisis
John Tschohl of the Service Quality Institute says that many people respond to a crisis by being overwhelmed by stress, which turns to fear....
Show Sincere Interest In Every Customer During A Crisis
According to John Tschohl of the Service Quality Institute, many people respond to a crisis by being overwhelmed by stress, which turns to fear....
Five Great Truths About Quality Service
Why is loyalty so important? According to global management consulting firm, Bain and Co., repeat customers spend 67% more than new customers. This is due...
If The Customer Wins, Your Organisation Wins
According to John Tschohl of the Service Quality Institute, when employees are empowered and given responsibility, they use their talents and skills to maximise...