Tag: customer
Speed Helps Businesses To Attract And Retain Customers
John Tschohl of the Service Quality Institute writes that speed dramatically reduces the amount of time needed to complete a task by altering factors...
Willie Du Plooy: A Lifetime In Print
In the ever-evolving world of print and document tech, Altron Document Solutions stands proud as a leading force, shaping the future of printing across...
How To Increase Your Turnover In A Competitive Print Industry
According to Printing SA, increasing turnover in a competitive print industry requires a combination of strategic planning, innovation, customer focus and operational efficiency.
Here are...
Barry Hasleham: A Lifetime Devoted to Print
In the ever-evolving realm of print and document technology, Altron Document Solutions stands as a pioneer, shaping the future of printing across Africa. This...
Owning Your Mistakes Is A Critical Step In A Business’s Service Recovery
John Tschohl of the Service Quality Institute writes that owning your mistakes is a critical step in service recovery, and service recovery is critical...
Implementing A Customer Service Strategy
According to John Tschohl of the Service Quality Institute, if you want to drive your business to great heights, you must have a service...
Be Relentless In Providing Exceptional Customer Service
John Tschohl of the Service Quality Institute says being relentless is an obsession with providing exceptional service to your customers. It’s a propulsive, self-directed...
Canon South Africa’s Architects’ Day Featuring Workshops, Demonstrations And More
Canon South Africa's Architects’ Day will feature an engaging session focused on accelerating business growth and delivering enhanced offerings to valued customers.
The company will...
Using A Customer’s Name Adds A Personal Touch To Your Business’s Services
John Tschohl of the Service Quality Institute says only a handful of U.S. companies understand the power of calling customers by name. Three that...
Safeguard Your Car’s Painted Surfaces With Xtreme Paint Protection Film
Avery Dennison's new Supreme PPF Xtreme film will empower vehicle owners to safeguard their investment against the impact of tough environmental conditions in Sub-Saharan...