Galloways Printers based in South Manchester received a business requirement from a potential large customer about setting up an online portal. Galloways needed the right Web2Print partner to help them secure this deal.
Dawn Gally, Systems and Project Manager, explained the factors they assessed during their search, ‘The key things Galloways were interested in were ease of set-up, ongoing/upfront costs and integration to their Management Information System (MIS)’. After assessing the market offerings at that time, Galloways chose Vpress as it ticked all the boxes.’
As business evolves into a digital first landscape there are certain expectations on service that need to be met. For a printer, wrestling with their competition to secure new business, and having an online portal where their clients can store all their assets, control branding, get instant pricing and being open for orders 24/7 is essential.
Vpress got to work and were determined to make this partnership with Galloways a success. The implementation process went smoothly and followed by an in-depth training, Galloways were equipped with the system that could win them a new client. Galloways came away from the tender with a new client and a system that would catapult them into the new era of service. With this new tool at their disposal, Galloways were able to grow their business.
This new partnership led to whole new world of opportunities. Not only was it instrumental in securing new clients but the increase in customer loyalty as a by-product led to higher average customer value. Gally explained how they saw customer loyalty grow, ‘The first client we brought onto the system started with 70 products and 120 branches and we have now grown to over 400 products and we supply over 200 branches.’
VPRESS
https://www.vpress.com/
