Arizona and Colorado series printers are designed for optimal productivity with minimal operator intervention and manual maintenance. Canon has extended the coverage of its proCARE after-sales service programme for its full large format graphics portfolio.
It is now available for all customers worldwide. Designed for users of the award-winning Arizona flatbed and roll-to-roll Colorado, print service providers and print factories can now benefit from maximised uptime and full cost transparency. By providing onsite support with the fastest response times, and with parts, labour and travel time, preventive maintenance and remote support all included, Canon’s customers benefit from the highest return on investment and continuous production uptime at the highest and most consistent output quality.
ProCARE contracts are available for 36, 48 and 60 months, with the option to extend for 12 or 24 months after the initial contract has ended. Additional support options include premium rapid onsite response and printhead replacement. ProCARE for both the Arizona and Colorado series is available via Canon Certified Partners or directly from Canon for customers across the globe, offering a consistent and transparent service concept for customers with production in multiple regions.
Michele Tuscano, European Production Partner and LFG Direct Sales Director, Canon EMEA, commented, ‘Since the introduction of Colorado proCARE in 2020 in EMEA, more than 95% of our customers’ Colorado’s have connected to our On Remote Service data intelligence system. Similarly, more than 70% of our customers benefit already from a full-service contract and 80% of those have chosen a 60-month proCARE contract, minimising their total cost of ownership.’
He continued, ‘We were receiving more and more requests from global partners and global customers for a consistent, easy and compelling worldwide after-sales service concept as that is vital to their business. With Arizona and Colorado proCARE, we now offer a global after-sales service programme tailored to the needs of all our customers.’
CANON
https://www.canon.co.za/
